Reference

rt138 Privacy Policy: What We Collect and Why

The rt138 Privacy Policy sets out exactly what personal data we collect when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and browse…

Account data protectedDANA, OVO, GoPay, QRIS coveredIndonesia-specific scopeCookie policy includedRetention periods stated

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What Data We Collect and How We Use It

rt138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, we collect your name, email address, phone number and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI, Mandiri or BNI. We use this data to verify your identity

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before account access is granted, to process deposits and withdrawals, and to send account-status messages. We do not sell your personal data to third parties. Behavioural data such as session length and game navigation paths (for example, how you move from our Fish Hunter room to
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the Blackjack tables) is collected in aggregate form only to improve lobby performance. All processing depends on local law governing data protection in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your personal data, ask us to correct inaccurate records, or raise a concern about how your information is being handled, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email at our listed support address, or via our 24-hour WhatsApp line. For account-data requests, we aim to respond within 72 hours of receiving your message.

Team online

Live Chat

Access live chat from inside your account dashboard at any time. Our agents handle data-access and correction requests alongside payment and login queries.

Email Support

Send a detailed data-request email and we will respond within 72 hours. Include your registered phone number so we can verify your account before acting.

WhatsApp Line

Our 24-hour WhatsApp channel handles urgent privacy queries, including requests to delete account data or report a suspected data issue on your profile.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Information

From the moment you complete phone verification during account setup — a required step before lobby access is granted — to every QRIS or OVO transaction you make, your data moves through…

Phone Verification

Phone verification is mandatory before your account can access the lobby or initiate a DANA, GoPay or QRIS deposit. This step ties your identity to your payment records from the start.

Payment Data Encryption

All DANA, OVO, GoPay, QRIS and bank transfer transaction data is encrypted in transit and at rest. Payment receipts and virtual account reference numbers are never stored in plain text.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to measure lobby navigation — for example, how often Fish Hunter or Aviator pages are opened. You can manage cookie preferences in your browser settings.

Data Retention Schedule

Active account records are held while your account remains open. After account closure, we retain transaction data for the period required by applicable financial regulations, then delete it from our systems.

Third-Party Access Controls

We share data with payment processors — including those handling OVO and GoPay wallets — only to complete your transactions. No data is passed to advertisers or data brokers at any point.

Data Correction Rights

You can request that we correct your registered name, email or phone number at any time by contacting live chat or email support. We verify your identity first and complete corrections within 72 hours.

Your Privacy Questions About rt138, Answered

The questions below cover what Indonesian account holders most commonly ask about our Privacy Policy — from what we keep on file when you deposit via QRIS to how you can ask us to delete your data. If your question is not here, reach our 24-hour support team through live chat or WhatsApp. Access to specific data-handling provisions depends on local law applicable in Indonesia.

We collect your name, email address, phone number and a verified phone number during signup. Once you add a payment method such as DANA or OVO, the associated wallet identifier is also stored under your account profile.

Yes. All transactions processed through DANA, GoPay, OVO, QRIS, virtual account and bank transfer are covered. Transaction records — amounts, timestamps and reference numbers — are held in encrypted storage under your account.

After account closure, transaction records are retained for the period required by applicable financial and regulatory rules in Indonesia, then permanently deleted. Non-transactional profile data is removed sooner, within 30 days of closure.

Yes. Send a data-access request via live chat or email support, including your registered phone number for identity verification. We aim to provide a copy of your data within 72 hours of verifying your request.

We share data only with payment processors — such as those handling OVO and GoPay — strictly to complete your transactions. We do not sell personal data or share it with advertisers, data brokers or unrelated third parties.

Contact our 24-hour support team via live chat, email or WhatsApp with your correction or deletion request. After identity verification, corrections are completed within 72 hours; deletion requests follow the retention schedule outlined in this policy.

Our Privacy Policy applies to all accounts opened from Indonesia, including those in Surabaya and Bandung. The specific data rights available to you depend on local law governing personal data protection in your region.

rt138 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

WhatsApp Line

Six Ways We Protect Your Account Information

Phone Verification

Payment Data Encryption

Cookie Policy

Data Retention Schedule

Third-Party Access Controls

Data Correction Rights

Your Privacy Questions About rt138, Answered

01 What personal data does rt138 collect when I open an account?

02 Does the rt138 Privacy Policy cover DANA, GoPay and QRIS transactions?

03 How long does rt138 keep my account data after I close my account?

04 Can I request a copy of the data rt138 holds on me?

05 Does rt138 share my data with third parties or advertisers?

06 How do I ask rt138 to correct or delete my personal information?

07 Does the rt138 Privacy Policy apply to players in Surabaya and across Indonesia?

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